suna01's Privacy Policy

suna01 is a trusted online casino and betting platform in Bangladesh. We are always committed to protecting the privacy of our users. This privacy policy will inform you how suna01 collects, stores, processes, and keeps your personal information secure.

By using our website and availing our services, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

suna01 always gives the highest priority to the privacy of your personal information. Our platform uses SSL encryption technology, which keeps all your information safe and encrypted. We believe that transparency of information and user trust are the foundation of a healthy and responsible platform.

suna01 may collect the following types of information. We clearly state what information is being collected and for what purpose.

2.1 Information Provided at Registration

When you create an account on suna01, you are required to provide the following information:

• Full name (as per legal name)
• Valid email address
• Mobile number (including bKash, Nagad, or Rocket number)
• Date of birth (for age verification — those under 21 years of age cannot register)
• Username and password

2.2 Financial Transaction Information

The following information may be collected during deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction history and amounts
• Partial bank account details (full details are never stored)

2.3 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Page views, session duration, and navigation data
• Cookies and log data (see Section 6 for details)
• Gaming activity data (play history, bet amounts)

2.4 Identity Verification Information (KYC)

To operate a safe and fair platform, we may carry out identity verification processes in certain cases. This process may require a copy of a government-approved identity document (such as a National ID card).

suna01 uses your information for specific and legitimate purposes. We use your information for the following reasons:

• To create, manage, and secure your account
• To process financial transactions such as deposits and withdrawals
• To provide bonuses, promotional offers, and VIP rewards
• To provide customer support via 24/7 live chat and email
• To verify your identity and prevent fraud
• To ensure the security and fair play of our platform
• To meet legal and regulatory obligations
• To follow responsible gaming guidelines and prevent harmful behavior
• To improve platform performance and personalize the user experience
• To send relevant promotional information subject to your consent

We do not use your information for any unauthorized purpose and never sell it to third parties.

Protecting your privacy is our highest priority. suna01 takes industry-standard technical and administrative measures to keep your information secure.

4.1 Technical Security Measures

• 256-bit SSL encryption is used for all data transmissions
• Sensitive information (passwords, payment details) is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, some information may be retained for a specified period due to legal and regulatory obligations. Once that period ends, the information is securely deleted.

4.3 Response to a Data Breach

In the event of any data security breach, we will take the necessary steps promptly and, where applicable, notify affected users.

suna01 never sells your personal information to third parties. However, information may be shared in a limited number of circumstances:

5.1 Service Providers

We work with trusted service providers to operate the platform, such as payment processors (bKash, Nagad, Rocket, Upay, and bank partners) and technology service providers. These parties may only use the information for the designated purpose and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided to the relevant authorities in the case of a legal requirement, court order, or government directive. In such cases, we provide only the minimum information necessary.

5.3 Fraud Prevention

Information may be shared with verification agencies in specific cases to prevent fraudulent activity and protect the security of the platform.

5.4 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi may receive minimal information to operate their games. All such providers follow their own privacy policies and are bound by agreement with us.

suna01 uses cookies to improve the website experience. Cookies are small data files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as maintaining your login session.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage and improve services.

6.2 Managing Cookies

You can control or disable cookies by changing your browser settings. However, disabling some cookies may cause certain features of the website to not work properly.

As a user of suna01, you have the following rights over your own personal information:

7.1 Right to Access Information

You can request to view the information stored in your account at any time. We will provide the information within a reasonable time after verifying your identity.

7.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you can request a correction. Contact our customer support or update the applicable information from your account settings.

7.3 Right to Delete Information

You can request to close your account and delete your information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you can request to restrict the processing of your information. Contact our support team to exercise this right.

7.5 Right to Data Portability

You can request to receive your personal information in a structured, commonly used, and machine-readable format.

7.6 Right to Object

You can object to promotional communications or certain types of information processing. If you contact us, we will action your request promptly.

suna01 follows the Know Your Customer (KYC) process to ensure the security, fair play, and responsible gaming of our platform.

8.1 When Verification Is Required

• When requesting a withdrawal for the first time
• For transactions involving large amounts
• When unusual activity is detected on an account
• When fraud or identity theft is suspected

8.2 Documents Required for Verification

• Copy of National ID (NID) or passport
• Proof of current address document (where applicable)
• Proof of ownership of payment method (where applicable)

8.3 Document Security

All documents submitted for verification are stored on encrypted servers and can only be viewed by authorized staff. After verification is complete, documents are retained or securely deleted as required.

suna01 strictly prohibits those under 21 years of age from using the platform. Our services are only for those aged 21 or above.

We do not intentionally collect the information of any minor. If we find evidence that a user is under 21 years of age, their account will be closed immediately and all their information will be securely deleted. If parents believe their child has used our platform, please contact our support team immediately.

suna01 reserves the right to update this privacy policy as needed from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website
• The "Last Updated" date at the top of the policy will be changed

If you continue using the platform after the updated policy is published, you will be considered to have given your consent to the updated policy. We recommend that you visit this page regularly.

Contact us for any questions, concerns or requests regarding this privacy policy. Our dedicated privacy team is ready to respond to your questions promptly.

We typically process requests received by email within 2-3 business days. For urgent matters, please contact us via live chat.